Privacy Policy

01Who we are

This website is operated by Angel’s Haven Care Assisted Living LLC (“Angel’s Haven Care”, “we”, “us”, “our”), a California limited liability company operating licensed Residential Care Facilities for the Elderly (RCFE) in Temecula, Murrieta, Lake Elsinore, Menifee, Rancho Mirage and Cathedral City, California.

We are the business responsible for the personal information described in this policy. You can reach us at any time using the details in section 14.

02What this policy covers

This policy covers personal information we collect through angelshavencare.com: the pages you browse, the enquiry and tour-request forms you submit, and the calls and emails that follow from them.

It does not cover the confidential records we keep about people who actually live in our homes. Resident health and care records are governed by California law covering residential care facilities, by our admission agreement, and by any separate notice of privacy practices we give you at move-in. If you are a resident or a resident’s legal representative and you want to know how we handle those records, contact us directly and we will provide the applicable notice.

03Information we collect

Information you give us

When you submit an enquiry, request a tour, or ask us to check availability, we collect what you type into the form. Depending on which form you use, that can include:

• Your first and last name
• Your phone number and, on some forms, your email address
• Your relationship to the person needing care
• The type of care needed, for example assisted living, memory or dementia care, hospice support, Parkinson’s care or respite care
• Your timeline for placement and your preferred home
• An optional monthly budget range
• Anything you choose to write in the free-text comments box

If you call or email us instead, we collect whatever you tell us in that conversation, along with our own notes about it.

Information collected automatically

Like most websites, ours receives certain technical information from your browser when you visit: your IP address, browser type and version, device type, operating system, the page that referred you, the pages you view and the times you view them.

If you arrive from a Google Ads advertisement, our forms also capture the Google Click Identifier (gclid) attached to your visit, so we can tell which advertisement brought you to us.

Information from third parties

We may receive your details from a referral source: a hospital discharge planner, a social worker, a placement agency, or a family member acting on your behalf. If someone gives us your information, this policy applies to it from the moment we receive it.

04Health information

Our forms ask what kind of care is needed. That answer says something about a person’s health: that they have dementia, or are on hospice, or have Parkinson’s. Often that person is not you: it is a parent, a spouse, a grandparent.

We treat this as sensitive personal information. Specifically:

• We use it only to respond to your enquiry, work out whether we can genuinely meet that person’s needs, and arrange a tour or assessment.
• We do not use it to build advertising profiles, and we do not disclose it to advertising partners.
• We do not sell it.
• Access inside our organisation is limited to the people handling your enquiry: our care coordinators and directors.

If you are submitting details about someone else, please only share what is needed for us to help, and only where you are entitled to share it on their behalf.

05How we use information

We use the information described above to:

• Respond to you. Call or email you back, usually within two hours during business hours, and answer your questions.
• Arrange tours and assessments. Book a visit, prepare for it, and carry out a care assessment.
• Determine suitability. Work out honestly whether one of our homes can meet the level of care required, and tell you if it cannot.
• Follow up. Stay in touch about availability if a room is not open when you first contact us, or if you asked to join a waitlist.
• Operate and improve the site. Keep the website working, diagnose faults, and understand which pages and advertisements are useful.
• Meet legal and licensing obligations. Comply with California Department of Social Services requirements, respond to lawful requests, and keep records we are required to keep.

We will only send you marketing messages where you have asked us to or where the law otherwise permits it, and every such message will include a way to stop them. Replying STOP to a text message will end texts from us.

06How we share information

We do not sell your personal information for money. We share it only in the circumstances below.

Service providers

We rely on a small number of vendors to run this site and manage enquiries. They may process your information on our behalf, under contract, and only for the purposes we specify:

• HighLevel, Inc. (GoHighLevel / LeadConnector): our customer relationship and marketing platform. Every form on this site posts to it, and it stores our enquiry records and hosts site assets.
• Google LLC: Google Fonts serves the typefaces on this site, and Google Maps supplies the embedded maps on some location pages. Both receive your IP address when the page loads. We also use Google Ads to advertise our homes.
• Content delivery networks: Cloudflare (cdnjs) and jsDelivr serve the animation libraries this site uses, and Unsplash serves some stock photography. These receive your IP address when the page loads.

Advertising and measurement

We advertise on Google. Where our website passes online identifiers such as cookie identifiers or a Google Click Identifier to an advertising partner so that advertising can be measured or targeted across sites, California law may classify that as “sharing” personal information for cross-context behavioural advertising, even though no money changes hands. You can opt out: see section 09.

We do not include the health-related details from your enquiry in anything we send to an advertising partner.

Professional advisers and legal requirements

We may disclose information to our lawyers, accountants and insurers, and to regulators, courts or law enforcement where we are legally required to, or where it is necessary to establish or defend legal claims, or to protect someone’s safety.

Business transfers

If our business is sold, merged or reorganised, enquiry records may transfer to the new owner as part of that transaction. We will require the recipient to honour this policy or give you notice of any material change.

07Cookies and tracking

Cookies are small files a website stores in your browser. This site and the services embedded in it may use:

• Strictly necessary cookies that make pages load and forms submit correctly.
• Analytics and advertising cookies set by Google and by our marketing platform, so we can measure which pages and advertisements lead families to contact us.

You can block or delete cookies through your browser settings; the site will still work, though some measurement will be lost. You can also opt out of personalised Google advertising at myadcenter.google.com and manage broader opt-outs at optout.aboutads.info.

Do Not Track. Browsers can send a “Do Not Track” signal, but there is still no common standard for how sites should respond, and we do not currently respond to it. We do honour the Global Privacy Control (GPC) signal as a valid opt-out of sale and sharing for California residents.

08How long we keep it

We keep enquiry records for as long as we need them for the purpose you gave them to us, and then for a reasonable period afterwards:

• Enquiries that do not lead to a move-in: retained for up to three years, so we can recognise you if you come back to us, then deleted or anonymised.
• Enquiries that lead to a move-in: folded into the resident record and retained for the period required by California licensing rules.
• Website and advertising logs: retained for a shorter period, typically no more than 26 months, in line with our platforms’ defaults.

We keep information longer where we are legally required to, or where it is needed for an ongoing legal claim.

09Your California privacy rights

If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act gives you the rights set out below.

What we collect, and why

In the twelve months before the date of this policy, we have collected the following categories of personal information:

We collect these from you directly, from your device when you browse, and occasionally from referral sources. We have not sold personal information for money. We may have “shared” identifiers and internet-activity information for cross-context behavioural advertising as described in section 06. We do not have actual knowledge of selling or sharing the personal information of anyone under 16.

We use sensitive personal information only for purposes permitted under California Civil Code 1798.121(a): to provide the service you asked for. Because of that, the right to limit its use does not change how we handle it; we already limit it.

Your rights

• Know. Ask what personal information we have collected about you, where it came from, why we collected it, and who we disclosed it to.
• Access. Request a copy of the specific pieces of personal information we hold about you.
• Delete. Ask us to delete personal information we collected from you, subject to exceptions such as records we must keep by law.
• Correct. Ask us to correct inaccurate personal information.
• Opt out of sale or sharing. Direct us not to share your personal information for cross-context behavioural advertising.
• Limit sensitive information. Direct us to limit the use of sensitive personal information, as described above.
• No retaliation. We will never deny you care, charge you a different price, or give you a lesser standard of service because you exercised a privacy right.

How to exercise them

Email [email protected] with the subject line “Privacy Request”, or call us. We will verify your identity before acting, usually by matching the details you give us against what we already hold, and we may ask for more where a request concerns sensitive information. We respond within 45 days and will tell you if we need the additional 45 days the law allows.

An authorised agent may make a request on your behalf with written permission signed by you, and we may still contact you to confirm it. A parent or legal representative may make a request on behalf of a resident they represent.

Shine the Light

California’s “Shine the Light” law (California Civil Code 1798.83) lets California residents ask about personal information disclosed to third parties for their own direct-marketing use. We do not make such disclosures. You may confirm this in writing once a year using the contact details below.

10Security

This site is served over HTTPS, and form submissions travel encrypted. Enquiry records are held in a password-protected platform with access limited to staff who need it, and access is removed when someone leaves.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send us medical records, insurance details, social security numbers or financial account details through the website forms or by ordinary email. If we need documents like that, we will tell you a secure way to send them.

11Children’s privacy

Our services are for older adults, and this website is directed at adults arranging care. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, contact us and we will delete it.

12Third-party links and embedded content

Our pages link to and embed content from other organisations, including Google Maps, Google review listings and our own social profiles. Once you follow a link or interact with embedded content, that organisation’s privacy policy governs what it does with your information, not ours. We are not responsible for their practices, and we encourage you to read their policies.

13Changes to this policy

We update this policy when our practices change or the law requires it. The “last updated” date at the top of this page always reflects the current version. If we make a material change to how we use information you have already given us, we will take reasonable steps to tell you before it takes effect.

14How to contact us

For any question about this policy, or to make a privacy request, reach us here: