Privacy Policy

1Introduction

Angel's Haven Care is a co-founder-operated residential assisted living company with five CDSS-licensed homes across Southern California. We understand that the decision to seek care for a loved one is deeply personal, and we treat all information you share with us with respect and discretion.

This Privacy Policy applies to our website, online forms, phone calls, emails, in-person visits, advertising campaigns, and communications between you and our team.

2Information We Collect

Information you provide directly: name, phone number, email address, mailing address, inquiry details, tour scheduling information, family information, prospective resident information, and communication records.

Information collected automatically: IP address, browser type, device type, usage data, general location inferred from IP address, cookies, pixels, and similar technologies.

Information from third-party sources: advertising platforms, lead form submissions, and referrals.

3How We Use Your Information

We use your information to respond to inquiries, schedule tours, conduct care needs assessments, answer questions, provide care recommendations, manage our CRM, improve our website, track advertising performance, send reminders, and comply with legal obligations.

4Sharing Your Information

We may share information with service providers such as GoHighLevel, Google, Meta, communication providers, website hosting providers, and legal or regulatory authorities when required.

We do not rent, sell, or share your personal information with unrelated third parties for their own commercial use.

5Cookies & Tracking Technologies

We use essential cookies, analytics cookies, advertising cookies, and preference cookies to support website functionality, measure performance, improve user experience, and track advertising results.

You can manage cookies through your browser settings.

6Advertising & Analytics

We may use Google Ads, Google Analytics, Facebook, Instagram, Meta Pixel, and conversion tracking to understand campaign performance and improve our marketing.

If you submit a lead form through Google or Meta, your information may be transmitted to us and stored in our CRM.

7Data Retention

We retain personal information as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

8Your Rights & Choices

You may request access, correction, deletion, restriction, portability, or opt out of communications by contacting us at (951) 452-1216 or [email protected].

9California Privacy Rights

California residents may have rights to know, delete, correct, opt out of sale or sharing, limit use of sensitive personal information, and non-discrimination under applicable California privacy laws.

10Health Information

Angel's Haven Care operates as a Residential Care Facility for the Elderly. We treat health-related information with confidentiality and sensitivity, consistent with applicable California care regulations.

11Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorised access, disclosure, alteration, or destruction.

12Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18.

13Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those third-party sites.

14Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

15Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.