From First Call to Ongoing Care — Step by Step
We walk every family through this process personally. No surprises. No unanswered questions. Just clarity at every step.
Initial Call or Inquiry
Every journey begins with a conversation. Call us at (951) 452-1216, email us, or submit the form on our contact page — and someone from our team will respond within 2 hours during business hours.
This first call is not a sales call. It is an intake call. Johnny Mazariegos or Ricardo Garcia will ask about your loved one's current situation, their medical needs, their personality, and what matters most to your family. The goal is to understand — not to close.
🕑 We respond within 2 hoursSchedule Your Free Tour
Based on what we learn in the initial call, we will recommend the most appropriate location(s) to tour. Tours are free, available 7 days a week, and can be scheduled the same day in most cases.
We encourage you to bring the whole family. The more people who can see the home, ask questions, and meet the caregivers, the more confident your family will feel in the decision.
🏠 Available Mon–Sun, including same-dayTour the Home
The tour typically lasts 30–45 minutes. You will walk through every room, see where your loved one would sleep, meet the caregivers on duty, and get a feel for the daily rhythm of the home. If other residents are comfortable, you may have a chance to meet them as well.
There is no obligation. No pressure. If the home is not the right fit, we will tell you honestly — and we will help you find the right fit elsewhere, even if that means somewhere other than Angel's Haven Care.
- Walk through the entire home including private rooms
- Meet the on-duty caregivers by name
- See the kitchen, dining area, living room, and outdoor spaces
- Ask any question — no question is too basic or too personal
- Review the daily schedule and meal options
Care Assessment
Once your family decides to move forward, we conduct a comprehensive care assessment. This is a structured conversation — sometimes in person, sometimes over the phone — that gives us the information we need to create a personalized care plan before your loved one arrives.
- Medical history and current health conditions
- Current medications and pharmacy information
- Mobility, continence, and cognitive status
- Daily routines — wake time, meal preferences, sleep habits
- Personality, hobbies, and what brings them joy
- Family communication preferences
- Physician and specialist contact information
We want to know your loved one as a whole person — not just as a set of clinical needs.
Pricing, Agreement & Paperwork
We present the pricing clearly and in writing before any agreement is signed. There are no hidden fees, no add-on surprises, and no fine print designed to confuse. Our residential care agreement is straightforward and we walk through it with you line by line.
- Monthly rate agreed upon in writing
- What is included clearly itemized
- RCFE license documentation provided
- Signed resident rights and admission agreement
- Emergency contact and healthcare proxy information
- Physician orders obtained before or at admission
Move-In Day
We work with your family to schedule move-in at a time that minimizes stress for your loved one. We recommend mornings when they are fresh and the home is at its most active. On move-in day, the caregivers are expecting them, their room is prepared, and a meal is waiting.
Many families are surprised at how smoothly move-in day goes. We have done this many times, and we know how to make it feel welcoming rather than overwhelming — for your loved one and for you.
✨ Your loved one is expected, welcomed, and known by name from day oneThe First 30 Days
The first 30 days are an adjustment period — for your loved one, for the caregivers, and for your family. We communicate proactively during this window, checking in with family members weekly (or more often if needed) with updates on how the transition is going.
During this period, we fine-tune the care plan based on what we learn — sleep patterns, appetite, activity preferences, social comfort. Care is never static; it evolves as we get to know each resident more deeply.
This is also the window of our 30-Day Satisfaction Guarantee. If anything is not right, we address it — and if it cannot be resolved, we provide a prorated refund. We have never had to do this, but the guarantee matters because it demonstrates our confidence.
🛡 30-Day Satisfaction Guarantee activeOngoing Care Reviews
After the initial adjustment period, we conduct formal care plan reviews quarterly — or sooner if there is a significant health change, hospitalization, or if the family requests one. These reviews keep everyone aligned and ensure the care plan continues to reflect your loved one's actual needs.
Families are always included in care plan reviews. You are not a bystander — you are a partner in your loved one's care. We want you involved, informed, and comfortable calling us whenever you have a question, no matter how small.
Everything You Need for a Great Tour
You don't need to prepare anything special — just show up with your questions. But if you want to come ready, here's what helps.
📋 What to Bring on a Tour
- Your family members (bring everyone who wants to see the home)
- A summary of your loved one's current medical needs (if you have it)
- A list of current medications (helpful but not required)
- Your questions — written down so you don't forget them in the moment
- Your loved one, if they are well enough to participate in the tour
- An open mind — residential care often feels different than families expect
- Notes app or notebook to capture impressions from each location
❓ 10 Questions to Ask During Your Tour
- Who are the caregivers who will work with my loved one daily?
- What is a typical day in this home — from morning to bedtime?
- How do you handle health changes or emergencies at 2am?
- How will you keep our family informed about my loved one's wellbeing?
- What happens if my loved one's care needs increase over time?
- Are there activities that match my loved one's interests?
- How are meals planned and can they be customized?
- Can my loved one bring personal furniture and belongings?
- What does the 30-day satisfaction guarantee cover exactly?
- How do I reach someone after hours if I have a concern?
What Move-In Day Looks Like at Angel's Haven Care
Move-in day is carefully orchestrated to feel welcoming and calm — not clinical or chaotic. Here is what your family can expect.
Morning Arrival
We schedule most move-ins in the morning, when energy levels are higher and the caregivers are fully present to welcome your loved one. Their room is prepared with clean linens and space for their personal items.
Personal Introductions
Every caregiver on duty introduces themselves personally. We take time — there is no rush. We want your loved one to feel welcomed and to begin building trust with the people who will care for them.
Settling In Together
Family members are encouraged to stay as long as they like on move-in day. Help them unpack, hang photos, and arrange their space. The home should feel like their home from day one.
First Home-Cooked Meal
A meal is prepared for your loved one's arrival — ideally something from the care assessment that we know they enjoy. The first meal at Angel's Haven is always home-cooked, warm, and personal.
First Evening Check-In
That same evening, a member of our team calls the family to share how the first day went. We want families to sleep peacefully that first night, knowing their loved one is settled and cared for.
First Week Communication
During the first week, we check in with family more frequently than usual — providing daily or every-other-day updates until everyone is comfortable and settled into the new routine.
The First 30 Days — What's Normal, What to Expect
Moving into any new home is an adjustment. Here is a realistic picture of what the first 30 days typically look like — and how we support your family every step of the way.
Getting Their Bearings
Your loved one is taking in a new environment. It's normal to see some quiet withdrawal or mild confusion during this initial window, particularly for those with memory conditions. The caregivers focus on comfort, familiarity, and building initial trust.
Routine Begins to Take Shape
By the end of the first week, most residents have settled into a predictable daily rhythm. Sleep, meals, and activity patterns begin to stabilize. Caregivers are learning individual preferences rapidly and adapting accordingly.
Social Connections Begin
Most residents begin forming relationships with their fellow housemates and caregivers during this window. Familiar faces, shared meals, and daily activities build a sense of community that is unique to our small-home model.
This Becomes Home
By the end of 30 days, the vast majority of residents refer to the house as "home." They know the caregivers. They have favorite spots. They have preferences. This is when the real magic of the residential model becomes visible — and when families begin to truly exhale.
How Care Plans Are Developed & Reviewed
Your loved one's care plan is a living document — created before they arrive and updated as they evolve. It is never a form filled out and filed away.
How a Care Plan Is Created
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1
Pre-Admission Assessment
Before move-in, we gather comprehensive information about medical history, medications, functional abilities, and personal preferences through our care assessment process.
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Physician Review
We coordinate with your loved one's primary care physician and specialists to ensure we have current physician orders, up-to-date diagnoses, and any precautions or special instructions.
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Individualized Plan Written
We create a written, individualized care plan that covers daily personal care, medication management, dietary needs, activity preferences, and emergency protocols.
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4
Family Review & Signature
The care plan is reviewed with the resident and family before or at admission. You have the opportunity to add, correct, or clarify anything before it is finalized.
How Care Plans Are Reviewed
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Quarterly Reviews
Every resident's care plan is reviewed formally at least once per quarter, with written updates and family notification. Changes are documented and explained.
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After Any Health Change
If your loved one is hospitalized, experiences a fall, or has a significant change in health status, the care plan is reviewed and updated immediately upon return.
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When Family Requests It
You can request a care plan review at any time. There is no waiting period, no bureaucracy, and no need to schedule through multiple departments. Call us and we will review it with you.
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Medical Director Oversight
Dr. Jeremy V. Gomer, MD serves as Medical Director across all locations, providing clinical oversight and consultation to ensure care plans reflect sound medical practice.
You Are Always in the Loop
We believe informed families are partners in care. Here is how and how often we communicate — as a baseline. We always do more when families want it.
Phone Updates
Proactive phone calls when there is anything significant to share — medication changes, health concerns, behavioral changes, medical appointments, or good news worth celebrating.
Written Care Updates
Formal written updates at care plan reviews (quarterly minimum) summarizing your loved one's current status, any changes to the care plan, and upcoming concerns or appointments.
Emergency Notification
Immediate notification of any emergency — fall, hospitalization, acute illness, or any situation requiring medical attention. You are always the first call, not the last.
Open-Door Visits
Families may visit at any time during reasonable hours. Unannounced visits are not just allowed — they are welcomed. We have nothing to hide and everything to share.
Direct Lines
Ricardo Garcia and Johnny Mazariegos are reachable by phone — not through a call center, not through a front desk. When something matters, you can reach the people responsible.
Email & Text
Families who prefer text or email updates can request them. We adapt our communication style to what works best for your family — not what is easiest for us.
The 30-Day Satisfaction Guarantee — Full Detail
If It Is Not Right, We Make It Right
Angel's Haven Care is confident enough in the quality of our care to offer something no large assisted living facility offers: a 30-day satisfaction guarantee. If within the first 30 days of residency you feel that our home is not the right fit for your loved one — for any reason — you can contact us and we will work with you personally to resolve it.
What the Guarantee Covers
The 30-day window begins on your loved one's move-in date. During this period, if there are concerns about care quality, fit, or environment that cannot be resolved through discussion and adjustment, we will provide a prorated refund of any unused monthly fees.
How to Use It
Simply contact Ricardo Garcia directly — not a hotline, not a complaint form. A direct conversation. We will listen to your concerns, explore every option to make it right, and if a resolution cannot be reached, issue a refund promptly and help you find an alternative placement.
Why We Offer It
We offer this guarantee because we are confident. Our caregiver ratios, our homelike environment, and our approach to care produce outcomes that speak for themselves. The guarantee exists to remove the fear from a difficult decision — not because we expect to use it.
What It Does Not Cover
The guarantee applies to satisfaction with care and environment. It does not apply to situations where a resident's needs have changed beyond our licensed scope of care, or where circumstances outside our control require a different level of care (e.g., acute hospitalization requiring skilled nursing).
Download: "What to Expect at Angel's Haven Care" Guide
A printable PDF covering everything on this page — perfect for sharing with family members who couldn't read the website, or for bringing to a family meeting. Includes the full 8-step process, tour preparation checklist, and questions to ask.
↓ Download Free PDF GuideQuestions About the Process
Ready to Take the First Step?
The hardest part is making the first call. Everything after that is guided, supported, and handled with care. We are here — Monday through Sunday, 8am to 8pm.
Mon – Sun · 8am – 8pm · Same-day tours available · 30-Day Satisfaction Guarantee